The processing timeline for a loan withdrawal ranges between 5 and 15 business days from the receipt of a completed application. We must first obtain Plan Sponsor approval prior to processing (please allow an additional 2-3 business days). The processing of a loan withdrawal begins upon receipt of a signed Promissory Note which is issued several days after receiving a completed loan withdrawal application. Please be sure to submit a completed form with your signature along with any supporting documentation as required to ensure timely processing. Please note that we do not accept images of withdrawal forms taken using a camera, smartphone, or tablet. Please scan your documents to PDF or image files prior to submitting them. You may upload your completed application form securely to our website using our secure file transfer portal at (please be sure to hit the “Send” button and receive a confirmation message prior to closing your upload session.) You may also fax your requests to 1-212-947-4866. We will soon also enable online withdrawal requests on the Participant Portal. In the meantime, you may obtain our withdrawals forms online at: