In order for the password recovery feature to function, we must have your date of birth and zip code on file. In addition, your entries for these values, as well as your responses to the alternate verification questions must be entered precisely as they appear in our records. We are happy to reset your login credentials in order for you to regain access to your account. We can also reset your alternate verification questions and answer if you wish. Please call our office at 1-212-947-4800 x401 so that we may verify your identity prior to resetting these values.