In order for the password recovery feature to function, we must have your date of birth and zip code on file. In addition, your entries for these values, as well as your responses to the alternate verification questions must be entered precisely as they appear in our records. We are happy to reset your login credentials in order for you to regain access to your account. We can also reset your alternate verification questions & answers if you wish. Please call our Participant Support line at 1-212-947-4800 (select option 1 for Support, then select option 1 for Participant Support) so that we may conduct an identity verification protocol and reset your login credentials. We recommend that you review your personal profile page, once logged in, to ensure that the information in your account profile is complete and up to date.