Status : Support

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What is the status of my loan withdrawal request?

The processing timeline for a loan withdrawal ranges between 5 and 15 business days (not including check mailing/delivery time) from the receipt of a comple...

Thu, 25 Jun, 2020 at 3:20 PM

Can you expedite my loan withdrawal request?

Loan withdrawal requests are processed in the order in which they are received. We cannot rush a loan withdrawal request to the head of the line as that wou...

Thu, 25 Jun, 2020 at 2:44 PM

Can I suspend my loan payments due to COVID-19?

Your Plan may have elected to adopt the provisions of the March 2020 CARES Act to allow for Coronavirus-Related Loans (CRL) and loan suspensions/extensions....

Thu, 25 Jun, 2020 at 12:40 PM

I am going on a leave of absence. What happens to my loan?

If the Plan allows for the suspension, then suspension of loan payments while on an approved leave of absence will last for no more than 12 months. IRS rule...

Thu, 4 Jun, 2020 at 1:09 AM

I am no longer with my Employer. What happens to my loan?

Depending on Plan Provisions (please review the Summary Plan Description for details on your Plan's Loan Policies), your loan may become due and payabl...

Thu, 4 Jun, 2020 at 1:05 AM

When does a loan become payable upon termination?

A loan does indeed become due and payable in full upon termination of employment. Continued payments and/or partial lump sum installments are not permitted....

Thu, 4 Jun, 2020 at 1:01 AM

Recent articles

Plan Implementation Notes & Instructions

Instructions Relating to the Forms & Documents Section of the Conversion Dashboard RPG Executed Agreement - Save a copy of the fully executed RPG contract for your records. Termination Letter(s) to Prior TPA/Recordkeeper - Termination letter(s) shoul...
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What is the distribution timeline for a Plan with an Annual Valuation?

Unlike a Plan with daily recordkeeping, annual valuation plans calculate each participant’s share of the total account balance only once a year. Distribution requests received by 12/31 of a specific year can only be processed after that year’s work is comp...
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Understanding ERISA 404(c)

The Employee Retirement Income Security Act of 1974 (ERISA) section 404(c) offers plan sponsors and other fiduciaries protection from liability for losses resulting from participants’ direction of their investments. To take advantage of ERISA 404(c), the...
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What are the Plan Contact Roles?

Authorized to Add/Remove Plan Contacts Access Confidential Documents RPGFocus Plan Sponsor Portal Access Compliance Portal Access Plan Trustee ✓ ✓ ✓ (upon request) ✓ (Full Access) Compliance Reports Contact ✓ ✓ ✓ (upon request) ...
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Automatic IRA Rollovers/”Force-Outs” - Who is Penchecks Trust?

RPG utilizes the services of PenChecks Trust as a distribution agent for Force Out distributions. Following your separation from service, if the vested balance of your retirement account (excluding rollovers) does not exceed $5,000, and you do not req...
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RPG uses PenChecks Trust for Force Out distributions

PenChecks Trust is the largest independent provider of retirement plan distribution services, including benefit payments processing, setting up and maintaining Default IRA’s, finding missing participants, handling uncashed checks, and more. Automatic r...
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How can I change my investment allocations? Any fees for this?

Your investment elections govern how upcoming contribution dollars (not yet in your account) will be invested in your account upon arrival. Your investment allocations govern how existing assets in your account are invested and can be changed by submitting...
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Myth: Double Taxation of Loan Payments

The claim that 401(k) loans are subject to double taxation is a persistent myth that has been perpetuated by many personal finance commenters. They point to the fact that 401(k) loans are repaid with after-tax dollars and that the repaid retirement assets...
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Electronic Notifications of Deferral Election Changes

Deferral election methods Deferral election changes are initiated by employees and must be implemented through payroll. There are several ways to process these changes. While some companies use paper forms or utilize their payroll system’s self-servic...
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Does the website integrate with Quicken?

You may download your transaction history to Excel by clicking the "DOWNLOAD" button at the bottom of the Transaction History page of the Participant Portal. For Quicken files, there are several commercial tools available for converting Excel fil...
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